Uninstall the Amazon Prime Video app on your device, turn the device off, wait for a few minutes, then power it on. Check what to do when Amazon Prime Video is unavailable. Select other TV shows or movies to see if it's the content issue. Return to the previous page and try playing the material again.ģ. Otherwize, it's possible that Prime video streaming buffers/freezes. To play 4K Ultra HD on Amazon Prime Video, a steady internet connection of at least 15Mbps is recommended. Restart your Internet modem/router to ensure you get the best possible connection.
If you are playing 4K UHD content, try lowering down the resolution to 1080p or lower.
Uninstall the graphics driver on your computerġ. Fixes to Amazon Prime Video Black Screen with/without Sound
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